Reference

Read the Terms Before Your First Deposit

Opening an account here means you accept the terms behind it: who can play, how wallet money moves, and what we do with your details. The wording stays short on purpose, so you can read the whole thing before your first bKash transfer clears.

Eligibility follows local lawWallet name must match yoursWritten reason for any holdAsk for your data anytime
tk6888 Read the Terms Before Your First Deposit
LEGAL HELP DESK

Ask tk6888 About a Legal Point

A legal question is rarely urgent, but a held withdrawal feels urgent, so we run one channel that answers in the moment and one that answers on paper. Chat suits a blocked payout or a clause you cannot parse. Email suits anything you want in writing: a suspension reason, a correction to your registered name, or a copy of the record we hold. Both routes start from inside your account, which is why the agent can see your own wallet history and not just your message.

Account chat Tap the chat bubble inside your logged-in account and an agent picks up the thread. They see your player ID, wallet history and any hold on a withdrawal, so you skip repeating yourself.
Written request Write to the address listed on your account page and we reply in writing. Useful when you need a decision on paper: a suspension reason, a closed account or a fix to your registered details.
Wallet trace Sent a bKash, Nagad or Rocket transfer that never showed on your balance? Send the transaction ID from your wallet message and we match it against our deposit log before replying.
DATA AND SECURITY

See What We Hold and Ask for Changes

Everything we hold about you comes from two places: what you type at sign-up and what your wallet sends back when a transfer clears. Nothing else is gathered quietly. That record sits behind your sign-in, so the password and the one-time code on your registered mobile are the only keys to it. You can ask what is stored, ask for a correction, and ask for a copy. The request goes through support, gets checked against your own details, and comes back in writing.

The record itself

Your name, mobile number, date of birth, wallet IDs and the deposit history tied to them. We never hold your wallet PIN, and no agent will ask for it in chat or by email.

Cookies on this site

Session cookies keep you signed in and remember your region preference. Clearing them signs you out on that handset. Blocking them in your browser is allowed, though parts of the lobby then stop loading.

Sign-in security

Your password plus the one-time code sent to your registered mobile guards the account. Change the password from account settings if you share a phone, and sign out on a borrowed handset before handing it back.

Keeping and correcting

Deposit records stay for as long as payment and tax rules require, then get removed. Ask support to correct a wrong name or number and the change shows in your profile after checking.

Straight Answers on Terms and Access

These are the questions our support desk fields most often, answered the way we answer them in chat. If yours is not here, send it through the help button and you get a written reply rather than a script. Terms, wallet rules and regional access all shift over time, so this section gets updated when the wording behind it changes.

That depends on your local law and whether your region is eligible. Check both first. We cannot accept sign-ups from places where the service is not permitted, and accounts opened from restricted regions get closed.

No. The wallet has to sit in your own name, matching the details on your account. A mismatch puts the withdrawal on hold until ownership is proven, and repeated mismatches end in closure.

Message support from your registered mobile and say what you want to see. We check the request against your account details, then send the record in writing. Corrections follow exactly the same route.

Common reasons are a payment reversal, duplicate sign-ups on one mobile number, or a wallet that does not match your ID. You get the reason in writing and a route to reply if you think it is wrong.

They can. Payment rails, wallet rules and local law move, so the text on this page moves with them. The live version is what applies to your next deposit, so read it again.

Only where we must: a wallet provider confirming a transfer, or a lawful request from an authority. We do not sell account data, and your history is never handed to other players.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.