Verify Your Account in a Few Steps
Verification is the step that lets us hand your money back without extra questions later. We ask for a photo ID, a selfie holding it, and the wallet number you deposit from, so the name on the wallet matches the name on the account. Send them once from the account page and they stay on file. After that your payouts move without
a second round of documents. Uploads are used for the account check only, and we never ask you to post paper copies anywhere.
- Open the account page — Sign in and open the verification block. It lists which documents are still missing for your profile, so you upload once instead of guessing at the set.
- Upload your photo ID — A passport, driving licence or national ID card works. Keep all four corners in frame and the printed text readable in ordinary room light, not under a lamp.
- Add a selfie with the ID — Hold the same document beside your face and take the shot inside the app. This is what ties the ID to the person holding the account.
- Confirm the wallet name — Send a screenshot of your bKash, Nagad or Rocket profile showing your number and name, so the payout route matches the account holder.